At Oushk , a product once bought cannot be returned. However, in the following scenarios it is possible to exchange the product:
if there is a product defect for which we are responsible then we can take the item back and provide you with a new one within three weeks time. Once your return is received, we will send you an email to notify that we have received your returned item. After running a quality check of the returned items and on approval of any manufacturing defect for which we are responsible we will re-make the item you purchased.
- In case of alterations, we will be happy to assist you.
- Product must be returned to us within 14 days from the date it was shipped to customer.
- Product must be unused, unworn, unwashed and undamaged.
- Product must be returned with all tags attached in its original condition along with all packing material
- Damaged or soiled products will not be accepted.
- “Oushk” will not be not responsible for any damage caused in return transit of the product.
- Design ordered on made to order will not be exchanged or returned.
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.